We were choosing between the four main resorts in Sentosa (not Resorts World Sentosa) - Capella (opened April 2009), Rasa Sentosa resort (which has just reopened in January 2011 after a $62m renovation), The Sentosa Resort & Spa and Amara Sanctuary. Decided to go for Amara as Capella and Rasa is too expensive (>$500 a night) and I have already been to The Sentosa Resort & Spa thrice.
Checking in was not a pleasant experience. They had given us 2 single beds and we requested for a king bed as there were more than two of us. They asked how many people were checking in and said there are extra charges for more than 2 people. Mind you - our rates did not include breakfast and I am not asking for an extra bed so I really don't understand what the extra charge is for. They also claimed that they are fully booked and do not have any king beds available - BUT told us 5 mins later that they have checked us into a room with king bed (?!). Anyway we did not pay extra in the end cos we just said there will be two of us. Duh right?
So we went to our room and started unpacking. And guess what, these Caucasian couple used their key and managed to open the door to our room! How can anyone have access to our room? The housekeeping staff then came in and asked if we went to the right room (?! again.) And about an hour later, when we returned from outside, our room key could not be open the door to our room.. (?! x 3)
We concluded that we have found a hotel with service worse than MBS (ok, MBS get mixed reviews for its service really, so even if some lucky people got good service, there is still room for improvement).
Anyway the room was nothing to rave about, maybe worthy of a four star rating, but definitely inferior to The Sentosa Resort & Spa.
Deluxe room
Toilet
Infinity pool and jacuzzi pool at the roof top
(a little small but helps that there aren't many people)
A hotel retreat would not be considered one if we did not have breakfast there so paid and had the buffet breakfast ($28++ per pax) at Shutters.
The restaurant was not very big but enough to cater to the guest capacity.
Food variety is not wide - consisting of a cold dish section (salad greens, smoked salmon, ham, etc), cereal+breads+pastries+fruits corner, oriental breakfast items (porridge, udon soup, dim sum), american breakfast items (baked beans, bacon, hash brown, sausages and the usual egg station), and local delights (char kway teow, roti prata) but the quality is reasonable. A surprise would be the fresh fruit juice station where you can order you choice of juice freshly squeezed on the spot.
Due to its close proximity to RWS, we also headed went to Hard Rock Cafe for dinner. We ordered the usuals - jumbo combo (an appertizer platter of Santa Fe Spring Rolls, Hickory-Smoked Chicken Wings, Onion Rings, Potato Skins and Tupelo Chicken Tenders) and hard rock nachos and it was like any other Hard Rock cafes which I have been to (New York and Beijing).
We also went to Tanjong Beach Club, a bar and cafe located at Tanjong Beach, a quieter corner of the Sentosa beachfront. It was a great chill out place for the night as there are plenty of sun beds to relax on and the crowd is more sparse as compared to the day. Nonetheless, there is more to be desired on the cocktails that were served.
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